Stanbic IBTC (e-Channels Applications Support (PBB Specialized Application))


  • Job ID 5613
  • Nigeria – Lagos
  • Information Technology
  • Information Technology
  • Full Time - Permanent
  • No
  • Yes
MAIN PURPOSE OF JOB:
To manage first level support for all e-channel applications (Internet banking, mobile banking, IVR, mobile payment, POS, Website & Intranet), Electronic Funds Transfer and Cards (MasterCard, Verve, Visa, eTranzact Card, Bankworld, Postilion, Etranzact Corporate Pay, Paydirect, SFI & Collectplus) and to manage vendors associated with these applications.
Ensuring that all incidents are responded to and resolved within the required MTTR. Also ensure that calls are escalated and communicated to the required support area and user.
To ensure that all reports relating to e-channel applications are promptly generated and presented for review by appropriate individuals and departments.
It is imperative that the necessary housekeeping takes place on a hourly/daily/weekly/monthly basis as per the job requirements.
Provide high level competency with regard to IT application systems.

KEY RESPONSIBILITIES/ACCOUNTABILITIES:
Configure, install and support e-channel applications
Responsible for administration and monitoring of software systems and intranet web applications
Administration of application servers
Responding to and resolving incidents
Provide backup and data restoration procedures
Ensure 24-hour availability of applications and software systems
Business analysis

KEY PERFORMANCE MEASURES:
Performance reports as measured by IT Service Management
Percentage uptime of application systems and software
Number of user-reported application-related issues resolved
IT Audit rating by Internal Audit, Routine Control, and external audit
No service impact
Reduced number of incidents
Successful implementations
Meet deadlines
Ensure that service disruptions due to system downtime are minimized.
Professional assistance to large projects in relation to Application acquisition and deployment.
Adherence to programming practice

IMPORTANT RELATIONSHIPS:
End users
Infrastructure Team
Production Team
Exchange team
IT Security Team
IT service management
Software vendors
Click here to apply  and click on For Corporate and Investment Banking positions as well as Head Office including IT, HR, Marketing and Finance.

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