Stanbic IBTC Bank - Regional IT Support

Job ID: 6316
Location Nigeria – Lagos
Division Information Technology
Position Category Information Technology
Employment Type Full Time - Permanent
Shift No
Regulatory Approval Yes
Job Purpose
To provide an operational Regional IT Support structure to ensure that general IT problems in the bank and particularly the assigned region are resolved promptly and efficiently.  The operation support includes first level support on users’ workstations, Fileservers, IT peripherals and LANs.
Ensuring that all incidents are responded to, actioned and resolved within the required MTTR in the SLAs. Also ensure that calls and problems are escalated and communicated to the required support area and user for prompt attention.
Provide high level competency with regard to ensuring that users are optimally satisfied with the use and access of the bank’s IT infrastructure in the daily discharge of their responsibilities.
KRAs
Provide first level support on IT related issues in all the branches within the region and campuses
Repair/re-install and configure Microsoft Windows Operating Systems on desktops and notebook PCs.
Repair/re-install and configure Equinox on fileservers as well as Equinox clients on desktops and notebook PCs.
Carry out first level support on hardware (workstations, scanners, printers, and other peripherals).
Carry out first level support on applications (Ms Operating system, MS Office suite, equinox and Intranet applications) and ensuring online service availability during operational hours.
Carry out first level support on LANs
Carry out first level support on ATMs
Support Trader solution
Ensure that all users’ incidents/requests are logged in Remedy Application and responded to promptly
Keep and maintain log of activities in branches.
Document solutions proffered on incidents and send same to Remedy Administration for the creation of database for future reference.
Maintain daily, weekly and monthly reports of all incidents/Problems attended to.
Monitor and record performance of the Branch IT infrastructure in terms of QoS, systems response time, etc. Weekly and monthly consolidated reports on these for all branches within the Region must be provided.
Maintain clear and constant communication with the head, Regional IT Support regarding all critical IT incidents/problems and change control issues.
Support new project deployment such as upgrade of equinox and other applications, patch deployment, Inverter, etc.
Supervise Contractors/Service providers when carrying out installation or maintenance on links, UPS, inverters, servers/workstations and when executing or implementing IT projects in the branches within the Regions and campuses
Responding to and resolving incidents/problems logged in Remedy application.
Carry out other functions in the department that may be assigned.
Click here to apply online

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