Banking Job: Job vacancy for Front Desk/ Customer Service

Our client is an Investment  Banking, Securities, Dealing and Asset Management firm seeking to challenge the status quo in terms of quality service delivery in an already robust market with the aim of effectively emerging as one of Nigeria’s leading investment banks within the next five years.

In its bid to carve a niche in the highly sophisticated and emerging opportunities in the Nigerian Capital market, a winning team is required to drive sales and growth for the Abuja and Lagos branch offices.

Front Desk/ Customer Service (Abuja)

Job Description

  Manage the daily activities of Front Desk, to ensure quality service is maintained in accordance with the organisation’s standards, departmental procedures and operating issues
    Maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone
    Ensure clients’ problems are addressed or forwarded to the appropriate channel

Minimum qualifications

    A good University degree
    Between 1 year experience in front desk management
    Fluency in Hausa would be an added advantage

Required Competencies

    Good presentation skills
    Good communication skills (appearance, written and spoken)
    Excellent marketing and networking skills
    Good understanding of marketing and customer service delivery
    Knowledge of the stock market operations and guidelines
    Self-motivated and professional
    Analytical competence
    High standards of ethics and integrity
    Broad knowledge of service areas and business strategy (especially in Money & capital Market)
    Excellent customer relationship etiquettes
    Excellent time management skills
    Target driven and result-oriented

Qualified candidates should apply via and click on the relevant link not later than 12th July 2011.

Only shortlisted candidates would be contacted.


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