BRITISH COUNCIL URGENT VACANCY


NIGERIA – CUSTOMER SERVICES OFFICER
The British Council in Nigeria is looking for a qualified individual to fill the post of ‘Customer Services Officer’.
JOB AIM:
To support the achievement of country plan objectives in Abuja and all Nigeria by delivering customer services. To maintain them at the highest professional standards as set out in the British Council’s EQS (Examination Quality Standards) and by the IELTS Partners.
Main duties and responsibilities:
Front desk, visitors, phone and email enquiries
Collect payments, issue receipts and balance reconciliations on the system

Handle comments, complaints and feedback.
Support the Exams Team in the delivery of exams, workshops, seminars
ESSENTIAL SKILLS AND KNOWLEDGE
Experience in dealing with customers and enquiries in a service environment.
Microsoft Office and Excel
ESSENTIAL BEHAVIOURS:
Connecting with others
Working together
Making it happen
HOW TO APPLY
Read through the role profile (http://www.britishcouncil.org/africa-ng-customer-services-officer-rp.doc) and behaviours document (http://www.britishcouncil.org/africa-britishcouncil-job-behaviours.pdf). Download and complete the application form (http://www.britishcouncil.org/africa-external-application-form.doc).
Completed application forms should be submitted via email to Hposts@ng.britishcouncil.org with subject “Application for the job of Customer Services Officer” on 2 September 2011.
Applications received after the deadline will not be considered. Only candidates shortlisted for interview will be contacted. We do not accept CV’s, handwritten applications or expressions of interest.

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