MTN is recruiting Customer Knowledge Analyst


Job Title:Customer Knowledge Analyst
Department:Marketing and Strategy
Location: Lagos
Job Description:
•Develop report specifications to obtain data as required from various data sources for various reports
•Develop and utilize data collection instruments and methods for the evaluation and quality control of research or operational data
•Collect, analyze, interpret, and summarize data in preparation for generation of statistical and analytical reports and provide intelligence that supports decision-making
•Maintain computerized collection and track relevant data and appropriate records of research methods and results
•Utilize specified statistical software to analyze and interpret research data, as appropriate to the
individual position
•Perform Customer Lifecycle Management data analysis and requests
•Coordinate data requests with respect to pre and post return on investment data extraction, data sample for analytics, and other ad-hoc requirements
•Extract qualifying data, based on defined campaigns and according to the approved campaign road map as well as manage and update engine room tools
•Provide support to campaign segmentation analyst as required
•Perform other job-related duties as assigned
Job Conditions: Normal MTN N working conditions. Extended working hours may be required
Reporting To: Customer Knowledge Manager
Required Skills:
•B.Sc in Statistics, Mathematics, Computer Science, Engineering or any of the other numerate Sciences/ Social Sciences
•4 years experience comprising:
•Experience and working knowledge of data mining/ analysis using statistical analytical system( SAS), problem solving and reporting/presentation
•Experience in the telecommunications industry is desirable
Employment Status : Permanent
Qualification: B.Sc in Statistics, Mathematics, Computer Science, Engineering or any of the other numerate Sciences/ Social Sciences

This vacancy expires on 10/26/2011

Click here to apply

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