Manager-Quality Assurance in Etisalat Nigeria

Division: Products & Services

Reports To: Head-Project Management, Quality Assurance, Roaming & IDD Services

Job Summary:

Monitor and report on the quality measures, improvement plans, programmes and procedures for all newly developed products & services to ensure maintenance and continued improvement of standards

Principal Functions:

Develop, schedule and manage testing programmes for all new products and services

Ensure that all product and service development activities comply with existing operating procedures, quality standards and guidelines

Propose modifications to enhance features and offerings of new and existing products and services

Facilitate and co-ordinate all products and services quality enhancement initiatives

Develop, monitor and document quality standards and procedures, including key performance and productivity indicators
Co-ordinate closely with various departmental, divisional and unit heads to develop and implement improvements to overall products and services quality and standards

Co-ordinate closely with Corporate Quality team, consultants and clients in order to resolve quality issues and concerns

Supervise preparation of operational reports and present results to internal customers in order to generate actionable recommendations where required

Provide clear direction, set targets, prioritize tasks and assign responsibilities for the quality and performance team

Provide leadership and guidance to team members and manage subordinates’ performance towards the achievement of overall team objectives

Oversee and co-ordinate implementation of the unit’s work programmes and plans in line with agreed upon procedures and guidelines

Plan and manage the human and material resources of the unit to optimize performance and morale and enhance productivity

Monitor and control the budgetary needs of the Quality Assurance unit

Prepare/ compile agreed periodic activity and performance reports for the attention of the Director- Products & Services

Perform any other duties assigned by the Director-Products & Services

Educational Requirements:

First degree in Engineering, IT, Social Sciences and/ or Marketing

Project Management experience and/ or certification will provide an advantage

Experience & Skills:

Between five (5) and eight (8) years’ directly relevant telco-specific work experience
Ideal candidate must be able to demonstrate competence in the following areas:

• Customer focus
• Complaints handling
• Networking and relationship building
• Problem solving
• Team leading
• Planning and organizing

Other job-specific competencies required include:

• Expert industry awareness of regional/ local trends and developments in product launches and campaigns
• Strong knowledge of Etisalat Nigeria products and services portfolio as well as pricing and tariffs structure
• Excellent report-writing, presentation and research skills
• Expert knowledge and application of Total Quality Management (TQM) concepts and principles

Click to apply on or before 13th July 2012

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