VACANCIES at HUAWEI TECHNOLOGIES CO. NIG. LTD


Huawei Technology is a leader in providing next generation telecommunications networks for operators around the world. The company is commited to providing innovative and customized products, services and solutions to create long-term value and potential growth for its customers.
Huawei’s products anad solutions cover wireless products (HSDPA/WCDMA/EDGE/GPRS/GSM, CDMA2000 1xEV-DO/CDMA2000 1X, WiMAX), core network products (MS, Mobile Soft switch, NGN), network products (FTTx, xDSL, Optical, Routers, LAN Switch), application and software (IN, mobile data service, BOSS), as well as terminals (UMTS/CDMA). Major products are based on Huawei’s self-designed ASIC chips and shared platforms to provide high-quality and cost-effective products and solutions with quick response.
Huawei’s products are deployed in over 100 countries, and serve 28 of the world’s top 50 operations, as well as over one million users worldwide.
JOB TITLE: HR & ADMIN MANAGER
LOCATION: Nigeria and Ghana
REQUIREMENTS:
University Degree holder
More than 5 years HR management experience in large organization
Demonstrate good experience and knowledge on HR management in contact environment
Previous management experience in managing large-sized outsource and multi-language contact center operations an advantage
Excellent written and spoken English
Must demonstrate good knowledge and experience in Quality Management and process Improvement in contact operations
Previous managment experience in managing large sized outsource and multi-language contact center operations an advantage.
COPC certified and Six-Sigma Black Belt Acheiver an advantage
Excellent written and spoken English.
RESPONSIBILITIES:
Establish and manage a HR team consisting of Recruitment and Staff Relations
Recruit management, administration and operation staff in line with business needs. (cost, Quality and Time)
Develop and maintain a skill and performance database and collaborate with relevant senior managers on staff career development and training plans

Formulate performance-linked remuneration and benefits in line with requirements for operating cost-effective and competitve outsources contact center business.
Compile and maintain an effective HR manual as well HR & performance related records.
Ensure implementation of effective and efficient salary/benefits/leave administration as well as the payroll processes and system
Ensure HR policies and practices are in compliance with legal requirements and internal governance.
Adapt regional & international operating processes, best practices and customer requirements to identify, plan and implement HR improvement plans to achieve long term benifit for the company.
Prepare HR reports for management review and decisions
CONTACT: Recruitment@hauwei.com
JOB TITLE: CCOD, CONTACT CENTRE
LOCATION: Nigeria and Ghana
REQUIREMENTS:
University Degree holder
More than 3 years experience on resource and workforce managment in contact center environment
Previous managment experience in large-sized outsource and multi-lingual contact center operations is an added advantage
Must have experience in work force planning involving forecasting and scheduling. Knowledge on operating Workforce Management Tool.
Excellent written and spoken English.
RESPONSIBILITIES:
Perform quality assurance duties to facilitate all aspects of contact center operations archeive and exceed all PKI/SLA and customer satisfaction targets
Perform process improvement duties in contact center operations to continously improve work processes, policies and procedures
Implement continuous improvement mechanism such as COPC, Six-Sigma. etc
Plan and foresee potential business and operational risks. Initiate plans and actions to protect company interests.
Prepare and analze internal and external quality assurance and process improvement reports for management review and analyis
CONTACT: Contact@hauwei.com
JOB TITLE: HR & SPECIALIST
LOCATION: Nigeria and Ghana
REQUIREMENTS:
University Degree holder
More than 3 years HR management experience in large organization
Demonstrate good experience and knowledge on HR management in contact environment
Previous experience in managing large-sized outsource and a multi-lingual contact center operation is an added advantage
Excellent written and spoken English
RESPONSIBILITIES:
Recruit administration and operation staff in line with business needs, (Cost, Quality and Time)
Maintain a skill and performance database and collaborate with relevant senior managers on staff career development and training plans.
Implement performance-linked remuneration and benefits in line with requirements for operating cost-effective and competitve outsource contact center business.
Maintain an effective HR manual as well as HR & performance related records.
Implement effective and efficient salary/benefits/leave administration as well as the payroll processes and system.
Prepare HR reports for management review and decisions.
Contact: hrspecialist@hauwei.com
JOB TITLE: MIS SPECIALIST, CONTACT CENTRE, WEST AFRICA
LOCATION: Nigeria and Ghana
REQUIREMENTS:
University Degree holder
More than 3 years management experience in contact center, CRM or services industries
Must demonstrate good management knowledge and experience on contact center and CRM operations
Previous management experience in managing outsource and multi-language contact center operations an advantage
Must have working knowledge on how to manage at the highest level of productivity, profitability and customer service.
Must have good capability in problem-solving; respond quickly and effectively to complex service and business issues.
RESPONSIBILITIES:
Track and report contact center operations to monitor achievement of all targets jointly set with the company client e.g. SLA’s, Customer Satisfaction Measures, Operating Expenses, Cost and Quality
Track and reports day-to-day contact center operations to ensure in line with client’s contracted standards and budget but targeting to exceed clients’ service expectations through excellent performance and regular action based communications whilst seeking operational cost savings
Tracks and  report performance of sales revenues, customer loyalty and retention initiatives
Track and report performance of operating expense against targets after implementation of sustainable reengineering initiatives
Measure and monitor closely contact center operations KPIs and seek improvements against world benchmarks
Track and reports CSI, goals and policies effectiveness. copied from:
Prepare and analyze MIS reports for management review and decisions
CONTACT: Specialist@hauwei.com
TO APPLY
All applicants must be sent via email to the outlined email address. Applicants should specify on their applicants and CV’s the Job Title and the Job position they are applying for and should send their CV with their names and Job Title. All applications that do not follow the instructions above will be disqualified. Applicants that do not meet the requirements need not bother to apply. Applicants can follow up on the recruitment adverts and available positions in the career website:
Huawei Technologies Co. Nig. Ltd
Plot 98, Adeola Odeku Street,
South Atlantic Towers,
Victoria Island, Lagos.
NOTE BELOW: Each position is a fixed contract term appointment for not less than 1 year or more at first. It is renewable subject to performance.

DUE DATE:September 16, 2012

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