Vacancies For Manager, Member Services At Arik Air

Arik Air, West and Central Africa’s largest carrier, seeks the services of experienced and competent candidates to fill the following existing vacant positions.

JOB TITLE: MANAGER, MEMBER SERVICES

JOB SPECIFICATIONS:
Oversee direct day-to-day operations and service delivery of the member services centre to ensure total customer satisfaction
Development and implementation of systems, KPI’s service level agreements and process quality improvements  with manager
Manage the member services operation which includes membership, registration, and information dissemination
Ensure that all membership records, communication and product orders processed by member service staff within required times
Monitor and optimize the performance and productivity of the Member service staff and all areas related to member services, provide ongoing feedback and training to ensure quality service.
REQUIREMENTS
3 to 5 years experience in similar job role while a University Degree would be of advantage
Knowledge of principles, practices and techniques of operations
Be creative, detail oriented and self-motivated
Must be fully computer system literate, preferably with prior experience of knowledge of the implementation of customer loyalty programmes
Knowledge of systems used in the Reservation Department would be an advantage
Good project management skills

TO APPLY:
Interested candidates should send their detailed CV and applications to aviationcommercial@arikair.com

The subject of the email should be the position.

DUE DATE: 8th November, 2013

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