Fresh Job Opportunities at Etisalat Nigeria

Etisalat Nigeria commenced commercial operations on 23 October 2008 with a promise to deliver innovative and quality services in Nigeria. Since then, we have continued to deliver the best possible experience at the most affordable price to our subscribers.

This commitment has led to the growth of our active subscriber base to over 21 million in just six years. Today, Etisalat has network coverage in all 36 states of the federation including Abuja, the federal capital territory as we continue to build our network and expand to new locations.
Specialist; Quality Assurance

Job Summary       
Ensure the implementation of the process review framework and initiatives to drive conformance to business processes whilst ensuring quality delivery throughout the business
Principal Functions  

    Communicate process review reports and identified process gaps to stakeholders and monitor implementation of corrective actions
    Generate periodic KPI performance reports for strategic processes to provide feedback on process effectiveness and efficiency, gaps and corrective actions
    Generate periodic performance reports for identified functional processes to provide feedback on process effectiveness and efficiency, gaps and corrective actions
    Monitor the performance of inter-departmental and vendor SLAs to determine their effectiveness in terms of time and quality of service, analyze root cause of SLA breaches, and recommend improvements
    Continuously ascertain maturity level of EMTS processes in order to monitor evolution of strategic processes, and share best practices with the organization
    Facilitate process awareness trainings and design of workshop materials for internal and external customers
    Establish and manage quality teams for process optimization and operational excellence
    Conduct periodic and ad-hoc review of Etisalat business processes to determine fitness for purpose
    Generate process review reports with identified strengths, weaknesses and improvement recommendations
    Identify and mitigate process bottlenecks in order to realize process efficiency
    Identify and document realistic process controls for tracking and reporting processes within agreed timelines
    Support the maintenance of the Quality Management System to promote the organization's competitive edge
    Carry out other assignments as directed by the Manager, Quality Management.

Educational Requirements      

    First degree in a relevant discipline from a recognised university.      

Experience, Skills & Competencies      

    Three (3) to Five (5) years work experience
    Process Design and Analysis
    Project Planning and Control
    Problem Solving
    Passion for Excellence
    Empowering people
    Growing people
    Team work
    Customer focus

Head, Enterprise Solution

Job Summary       
The Head of Enterprise Solutions will be responsible for managing and ensuring the delivery of business results through the management of Fixed and mobile solutions and Service Delivery & Operations.
Principal Functions       

Leads the following Business Units:

Corporate Solutions Team:

    Research and Development into in-demand solutions and services for enterprise businesses.
    Responsible for full commercialization (concept to launch) of all fixed and mobile enterprise services.
    Responsible for driving revenue and penetration growth of enterprise services.
    Lead all cross-functional programs for delivering all enterprise services, beyond regular voice and data product propositions.

Service Delivery Team:
Responsible for Enterprise Service Delivery and Operations Portfolio, covering the following:

    -     Pre-Sales & Customer On-boarding
    -     Post-Sales Operations - Billing,Payment, Issue Resolution, Service & Order Provisioning for all Enterprise Services


    Review and provide input in the development of propositions and business cases for up-to-date innovations in enterprise services and proffer recommendations to the Director, Enterprise Segment.
    Review the technical implementation plan for all enterprise based services including identified potential barriers and recommended solutions.
    Coordinate the implementation of all projects related to the development of enterprise based services for EMTS and ensure timely completion/compliance to quality standards.
    Review all existing and potential product offerings vis-a-vis market research/trends, suggest improvements and proffer recommendations to the Director, Enterprise Segment.
    Review functional requirements, content, look and feel of all potential enterprise based offerings and proffer recommendations to the Director, Enterprise Segment.
    Liaise with the Technical and/or IT department to oversee the development of functional platforms for all enterprise based services on the network.
    Implement the unit's work programs and plans in line with agreed upon procedures and guidelines.
    Plan and manage the human and material resources of the unit to optimize performance, morale and enhance productivity.
    Manage inter-functional relations to ensure synergy across the various units within the Products and Services division.
    Provide leadership and guidance to team members and manage subordinates' performance towards the achievement of overall team objectives.
    Monitor and control the budgetary needs of the Enterprise Solutions unit.
    Prepare/compile agreed periodic activity and performance reports for the attention of the Director, Enterprise Segment
    Perform any other duties as assigned by the Director, Enterprise Segment.

Educational Requirements      

    First degree or equivalent in a relevant discipline.
    Postgraduate/professional qualification in a related field will be an added advantage.

Experience, Skills & Competencies      

    Nine (9) to twelve (12) years work experience, with at least three (3) years in a managerial role.

 Specialist, Nominal Ledger

Job Summary       
Ensure all assets and liabilities in the general ledger are properly disclosed in accordance with generally accepted accounting principles, maintain appropriate and consistent financial reports to guide management's decision
Principal Functions      

    Ensure timely analysis of various OPEX accounts to ascertain the correctness of transactions in line with budget and trends
    Review and approve journal vouchers and other financial transactions  before imputing on ERP system
    Review relevant general ledger accounts (income statement and balance sheet) for completeness
    Review the age analysis of balance sheet accounts
    Ensure the amortization of prepayment accounts , licence fee accounts are correctly carried out and that supporting documents are appropriately vouched
    Review general ledger/sub ledge accounts
    Review monthly transaction and book approved relevant positions into the accounts.
    Review and approve all accruals booked into ERP based on input from the various department and vendors statements
    Ensure complete reversal of monthly accruals based on agreed process
    Establish an effective communication link with user departments to discuss OPEX figures for completeness and appropriateness
    Ensure all signed month end schedules are submitted to the financial reporting unit within the agreed timelines
    Ensure the monthly company wide OPEX and balance sheet report are of  high quality and delivered within timeline
    Ensure completeness and availability of all supporting documents needed by the audit team to facilitate smooth audit exercise at all times
    Carry out other duties as instructed by Manager, GL & Reconciliation      

Educational Requirements      

    First degree in a relevant discipline from a recognised university
    Membership of Professional association (CIMA, CFA, ACCA, ICAN,etc)     

Experience, Skills & Competencies      

    Three (3) to Five (5) years work experience
    Financial Accounting/ Reporting
    Receivables Management
    Personal Effectiveness
    Problem Solving
    Passion for Excellence
    Empowering people
    Growing people
    Team work
    Customer focus

 Method of Application

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