Latest Job Recruitment At Swift Networks Limited

Our company, Swift Networks is an Indigenous Internet Service Provider Company with outlets spread all over Lagos State. Our core services are the provision of high speed internet services, telephony and IP – VPN services to both residential and enterprise subscribers.
Technical Support Engineers - FTTx
Job description

Job Objective

To be part of the driving force of Swift’s business performance in the FTTx Unit, accountable for project/customer retention, brand awareness and new project delivery 

Key Output 

    Delivery of timely FTTx solutions to exceed customer expectations
    Manage existing and new customers to position the company as a partner of choice
    Deliver new business opportunities among assigned FTTx tasks
    Able to use good communication skills to achieve customer retention within the business.
    Ensure all customer queries are attended to and resolved promptly
    Contributes to team effort by accomplishing related results
    Implement sales plans and provide customers with reliable FTTx experience
    Treat our customers with dignity and respect with the aim of guaranting quality experience from purchase to service usage
    Able to work under pressure and on shift  basis (Weekends and Public Holidays inclusive)
    Carry out other assigned responsibilities by the head of unit  
Knowledge,Skills and Competence 

    Ability to work under intense pressure and meet tight timelines
    Time management and Excellent communication skills
    Strong relationship management skills
    Persuasion, tenacity and willingness to learn
    A good first degree, not less than a 2:1 (Second Class (Upper)) in a related discipline from a reputable university
    Minimum of 3 years cognate experience on customer service/field support for enterprise solutions/FTTx

Apply Now

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